Returns & Exchanges
Our hassle-free returns and exchange policy.
Return Window
Return and exchange eligibility depends on the product type, condition, and reason for the request. Items should be unused, undamaged, and returned with original packaging, tags, accessories, and proof of purchase when applicable.
How to Start a Return
To request a return or exchange, contact us through the Contact page with the order number, the item involved, photos if the item arrived damaged, and a short note explaining the issue.
Exchanges
Exchanges are subject to product availability. If the requested replacement is unavailable, we may suggest another suitable option, store credit, or a refund where eligible.
Refunds
Approved refunds are issued to the original payment method or another agreed method where required. Bank, card, wallet, and payment-provider processing times may vary after the refund is initiated.
Items That May Not Be Returnable
Made-to-order, personalised, final-sale, perishable, hygiene-sensitive, digital, or opened consumable items may not be returnable unless they arrive damaged, defective, or incorrect.
Inspection and Resolution
Returned items may be inspected before approval. If a return does not meet the policy conditions, we will explain the reason and work with the customer on the fairest available next step.