Shipping Policy
Everything you need to know about how we ship your orders.
Order Processing
Orders are reviewed, packed, and handed to the delivery partner as quickly as possible. Processing times can vary by product availability, customisation needs, holidays, and order volume.
Estimated Delivery
Estimated delivery dates, available shipping methods, and delivery charges are shown at checkout before payment. Delivery timelines begin after the order has been processed and dispatched.
Shipping Charges
Shipping charges, free-shipping thresholds, and any expedited options are calculated at checkout based on the destination, order value, item type, and available carrier services.
Order Tracking
When tracking is available, customers receive tracking details after dispatch. Tracking links may take a short time to update after the carrier first scans the shipment.
Address and Delivery Issues
Customers are responsible for entering complete delivery details. If an order is delayed, returned, or cannot be delivered because of an address issue, contact us through the Contact page so we can help with the next step.
Delays and Exceptions
Weather, carrier constraints, public holidays, high-demand periods, customs checks, or local restrictions may affect delivery. We will share updates when meaningful information is available.